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Contact and support

We answer every message.

Last updated September 2026

Support

  • Email: support@autelyx.com
  • Include your account email and, if your question is about a specific vehicle, the report link.

Billing questions

  • For charges, plan changes, cancellations and refunds, email the same address with the date and amount of the charge.

Reporting a problem with a report

  • If something in a report looks wrong for your vehicle, tell us which section. Accuracy reports go straight into how the analysis is tuned.