Refunds, subscriptions and cancellation
Clear rules, no surprises.
Last updated September 2026
Failed reports
- If an analysis fails before a usable report is delivered, no credit is consumed. You can retry at no additional cost.
- If a payment succeeds but your credits are not provisioned, your entitlement is preserved and restored. Contact support if you do not see it.
Full Report purchases
- A $24.99 Full Report grants exactly one report credit. Once the report has been generated and delivered, the credit has been used and the purchase is generally non-refundable.
- If the delivered report is materially incomplete due to a fault on our side, contact support and we will restore the credit or refund the purchase.
Subscriptions
- Pro and Pro Plus renew monthly until cancelled. You can cancel at any time.
- Cancellation stops future renewals. You keep access for the rest of the period you have already paid for.
- Cancelling does not destroy separately purchased Full Report credits.
- Pro has no overages. Pro Plus overages are only charged when you explicitly approve each additional report.
How to request a refund
- Email support@autelyx.com with your account email and the date of the charge.